Feedback is a gift. I’ll leave that as a given and spend my remaining
197 words on tips for receiving this “gift”:
- Notice the positive. It’s our survival instinct to focus on the negative (see “Skewing Negative,” July 2104), but there’s a school of thought that you’ll make a bigger, better impact by enhancing your strengths than you will focusing on your weakest areas.
- Know that you usually rate yourself by your intentions, while others rate you based on their perceptions (“The Gift of Feedback,” August 2011).
- And… their perceptions may not be true. Think of market research: Customers may complain that your product doesn’t work the way it should, when really they just don’t know how to make it work that way. This is good information for you about the education you need to provide.
- Feedback is just data, and you get to decide what to do with that data. I’d suggest analyzing it to determine if there is a grain of truth in it (regardless of who delivered it) then designing an experiment to try out some small step for some distinct period of time. My next post (next week) will focus on what to do next...
Happy Holidays!
~ Sophie
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