- Multiple stories - How would each person in the conversation answer the question, what happened?
- Contribution - What has each person contributed to this situation? In just about every situation, both parties have contributed in some way, even if the split is 5% / 95%. The authors use the extreme example of an extramarital affair to illustrate this.
- Feelings – What feelings might each of you be bringing to this discussion?
- Identity - Difficult conversations can threaten our perception of ourselves. Anxiety comes not only from having to face the other person, but also from having to face ourselves. The conversation has the potential to disrupt our sense of who we are, or to highlight what we hope we are, but fear we are not. So, for example, would my concern about someone’s apparent lack of respect be about her behavior, or might it be about my lack of tolerance for others’ opinions?
Lots of great stuff to consider before you sit down to talk.
All the best,
~ Sophie
P.S. Paring this quite nuanced and sophisticated tool into
such a very simplistic overview took 32 words more than I promised you per
post. Sorry! I’ll tell you about steps 2 & 3 (out of 5) next time.